Government
A calm first answer for routine public calls.
Ava is an AI assistant for non-emergency lines. She answers, asks what the resident needs, and saves it for your staff. She is not 911, not dispatch, and not a live transfer to a department.
What she can take
The request is written down. A person still decides.
Use her where the next step is a staff callback, not a judgment call. If the caller describes a fire, a crime in progress, or someone hurt, the approved script tells them to call 911.
Business licensing
Ava asks which license or form the caller needs and saves the name, number, and request. She does not approve a license.
Public works
She writes down the street, the problem, and a callback. She does not send a crew or promise a repair time.
Permits and planning
She takes the application question and the property address for staff. She does not interpret a code.
Parks and recreation
She notes the program or facility the caller asked about. She does not register them or take a payment.
City hall
She asks which department the caller wants and saves that, along with the question. Live transfer to that desk is coming soon.
Limits that stay on the page.
- Not 911 and not emergency dispatch.
- Does not transfer the live call to a department. That is coming soon.
- Does not give legal, code, or benefits determinations.
- Does not claim a public-sector certification.
Start with one office line.
Describe the hours, the questions, and the 911 handoff. Call Ava yourself before residents do.